SALISBURY — To answer customers’ questions, Hotwire is hosting two meet-and-greet sessions Thursday at Salisbury City Hall, 217 S. Main St.

The sessions will be held from 11:30 a.m. to 12:30 p.m. and 5:30 to 6:30 p.m.

Existing customers will be able to get hands-on experience with the products and ask questions of Hotwire representatives. New customers will be able to sign up for service.

“It’s important for us to display our commitment to Salisbury,” said Katelin Rice, community development manager for the company. “We want our residents to know that Hotwire is dedicated to providing the best service and support, not only to our customers but our community as a whole.”

Hotwire is about 75 percent complete in its conversion from the city-owned Fibrant platform to the Fision platform.

Hotwire representatives will address common concerns about its services. Some residents have questions about new products, rates and bundles and the time it take Hotwire to bring its services to market.

Rice said after focusing efforts on completing the conversion of current Hotwire customers, working through minor hiccups and gathering feedback, Hotwire is ready for new customers.

“The team has worked really hard to assure that we are putting forth a superior product at competitive rates,” said Mike Grandizio, Hotwire general manager. 

Thursday’s sessions will cover Hotwire’s suite of IPTV, internet and voice services. Hotwire representatives will give live demonstrations and reveal the latest products and technology for the Salisbury market. The local team will be introduced and answer questions.

“The Fision platform is a much more advanced product than what is currently available in the area,” Rice said. “It was important for us to make a good first impression and offer more bang for the residents of Salisbury’s buck, but to also build a network that is scalable and ready for the next generation of technology.”

Food and refreshments will be provided.

Hotwire plans to have seminars in the future on a monthly to bimonthly basis as part of its community engagement efforts.

For more information, contact Rice at Katelin.rice@hotwirecommunication.comor at 336-870-7655.