CHARLOTTE — Piedmont Natural Gas earned the No. 1 spot in customer satisfaction with residential natural gas service in the South among large utilities, according to the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study.

This is the second year in a row Piedmont Natural Gas received the No.1 ranking, topping six other utilities in the South Large segment.

“Having happy and loyal customers is at the heart of what we do,” said Sasha Weintraub, senior vice president and president of Piedmont Natural Gas. “The entire Piedmont team plays a role in serving our customers. From our technicians, who are often first responders when natural gas emergencies occur, to the representatives who answer customer calls, each Piedmont employee contributes to our success.     

“We are always working to enhance our customers’ experiences, and we are deeply appreciative of this recognition of our hard work.”

Piedmont’s efforts to understand and address the needs of customers earned top rankings in the following study factors: billing and payment, corporate citizenship, communications, customer care and safety and reliability.

The 2023 Gas Utility Residential Customer Satisfaction Study is based on responses from 60,958 online interviews conducted from January 2023 through October 2023 among residential customers of the 85 largest gas utility brands across the United States, which represent more than 64.6 million households.