Thank you for making Piedmont Natural Gas No. 1 two years in a row

Creating happy and loyal customers is at the heart of what we do at Piedmont Natural Gas.

For the second year in a row, Piedmont is proud to have earned the No. 1 spot in customer satisfaction for residential natural gas service in the South among large utilities, according to the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study.

We couldn’t have achieved this honor without support from you, our customers. Thank you.

Customers are at the center of every interaction with our team. Thanks to your ongoing feedback, we’ve made investments and enhancements centered around what matters most to you.

Whether it’s keeping you informed about natural gas safety, offering programs to assist our vulnerable neighbors, providing outreach opportunities in our communities or simply sending informative stories or seasonal recipes to brighten your inbox — you are our focus.

The entire Piedmont Natural Gas team plays a role in serving our communities. From our technicians, who are often first responders when natural gas emergencies occur; to the representatives who answer your calls; to engineers and construction crews expanding and modernizing the natural gas distribution system to meet the service needs of you and your community, each Piedmont employee contributes to our success.

We are always working to improve our customers’ experiences, and we appreciate your recognition of our hard work. We look forward to continuing to provide you with the best service in 2024 and for years to come.

— Sasha Weintraub
Senior vice president and president, Piedmont Natural Gas